Shipping and Returns Bandua Wargames

1 - Shipping

Bandua Wargames sends all your orders protected and prepared so that they arrive in optimal conditions. If the order you receive has a defect or has been damaged along the way, we will proceed to refund the money for the order or for the damaged products.

2 - Returns

We accept returns of our products as long as the following conditions are met:

  • If they have been received in poor condition or are defective.
  • If 7 days have not passed from the receipt of the product.
  • The product is in its original packaging.

Once the merchandise is received in our warehouses, and after checking its status, the amount will be refunded according to the method of payment made by the customer. Shipping costs are not refundable.

To make your return, contact us at: info@banduawargames.com.

Refunds can take up to 2 weeks to become effective, depending on the payment method used.

3 – Shipping costs and packaging

Shipments will be sent by courier or post, according to volumetric weight and destination. The final cost of each shipment will depend on the area to be sent, the customer always being informed before completing the purchase process and having all the information at their fingertips before confirming the order. The shipment will be insured. Bandua Wargames can make temporary campaigns that reduce these costs, always keeping the client informed.

4 – Products on request

The shipping conditions are maintained except that the delivery times will be from the arrival of the product at the establishment.

5- Handling and Packaging

Orders placed through PayPal will have a 5% surcharge on the price of the order for handling, packaging and management.

Payments made by transfer or card will be exempt from handling, packaging and management charges.

SHIPPING COSTS:

SHIPPING BY POST

0 to 30 €

30 to 60 €

60 to 100€

100€ or more

Galicia

3.00€

0.00€

0.00€

0.00€

Peninsular Spain

4.00€

4.00€

0.00€

0.00€

Portugal

4.00€

4.00€

0.00€

0.00€

Andorra

4.00€

4.00€

0.00€

0.00€

Baleares

5,95€

5,95€

5,95€

0.00€

Ceuta & Melilla

5,95€

5,95€

5,95€

0.00€

Canary Islands

8.00€

8.00€

8.00€

0.00€

European Union

x

x

x

x

Rest of Europe

x

x

x

x

EEUU

x

x

x

x

CANADA

x

x

x

x

Rest of the world

x

x

x

x

ParcelShop GLS 24H

0 to 30 €

30 to 60 €

60 to 100€

100€ or more

Galicia

3.00€

0.00€

0.00€

0.00€

Peninsular Spain

4.00€

4.00€

0.00€

0.00€

Portugal

X

X

X

X

Andorra

X

X

X

X

Baleares

X

X

X

X

Ceuta & Melilla

X

X

X

X

Canary Islands

X

X

X

X

European Union

x

x

x

x

Rest of Europe

x

x

x

x

EEUU

x

x

x

x

CANADA

x

x

x

x

Rest of the world

x

x

x

x

Standard at Home (Correos, GLS or UPS)

0 to 30€

30 to 60€

60 to 100€

100€ or more

Galicia

5,95€

0.00€

0.00€

0.00€

Peninsular Spain

5,95€

5,95€

5,95

0.00€

Portugal

5,95€

5,95€

5,95

0.00€

Andorra

5,95€

5,95€

5,95

0.00€

Baleares

7,95€

7,95€

7,95€

0.00€

Ceuta & Melilla

7,95€

7,95€

7,95€

0.00€

Canary Islands

9,95€

9,95€

9,95€

0.00€

European Union

9,95€

9,95€

9,95€

0.00€

Rest of Europe

12.00€

12.00€

12.00€

0.00€

EEUU

35.00€

35.00€

35.00€

35.00€

CANADA

35.00€

35.00€

35.00€

35.00€

Rest of the world

40.00€

40.00€

40.00€

40.00€

Shipping Bandua Products

0 to 30 €

30 to 60€

60 to 100€

100€ or more

Galicia

5,95€

0.00€

0.00€

0.00€

Peninsular Spain

5,95€

5,95€

0.00€

0.00€

Portugal

5,95€

5,95€

0.00€

0.00€

Andorra

5,95€

5,95€

0.00€

0.00€

Baleares

7,95€

7,95€

7,95€

0.00€

Ceuta & Melilla

7,95€

7,95€

7,95€

0.00€

Canary Islands

9,95€

9,95€

9,95€

0.00€

European Union

9,95€

9,95€

9,95€

0.00€

Rest of Europe

12.00€

12.00€

12.00€

0.00€

EEUU

25.00€

25.00€

25.00€

0.00€

CANADA

25.00€

25.00€

25.00€

0.00€

Rest of the world

35.00€

35.00€

35.00€

0.00€

PICK UP IN THE STORE

You can pick up your purchase at our facilities if you have selected it during the purchase process. We will notify you when your order is ready for collection.

The address for the collection is the following:

Bandua Wargames
Rúa Castelao 28 Baixo B
27001 – Lugo

UNIFY ORDERS

If you have an unsent order, the website will automatically give you the option to combine the orders at no additional cost.