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More information customize cookiesBandua Wargames sends all your orders protected and prepared so that they arrive in optimal conditions. If the order you receive has a defect or has been damaged along the way, we will proceed to refund the money for the order or for the damaged products.
We accept returns of our products as long as the following conditions are met:
Once the merchandise is received in our warehouses, and after checking its status, the amount will be refunded according to the method of payment made by the customer. Shipping costs are not refundable.
To make your return, contact us at: info@banduawargames.com.
Refunds can take up to 2 weeks to become effective, depending on the payment method used.
Shipments will be sent by courier or post, according to volumetric weight and destination. The final cost of each shipment will depend on the area to be sent, the customer always being informed before completing the purchase process and having all the information at their fingertips before confirming the order. The shipment will be insured. Bandua Wargames can make temporary campaigns that reduce these costs, always keeping the client informed.
The shipping conditions are maintained except that the delivery times will be from the arrival of the product at the establishment.
Orders placed through PayPal will have a 5% surcharge on the price of the order for handling, packaging and management.
Payments made by transfer or card will be exempt from handling, packaging and management charges.
SHIPPING BY POST |
0 to 30 € |
30 to 60 € |
60 to 100€ |
100€ or more |
Galicia |
3.00€ |
0.00€ |
0.00€ |
0.00€ |
Peninsular Spain |
4.00€ |
4.00€ |
0.00€ |
0.00€ |
Portugal |
4.00€ |
4.00€ |
0.00€ |
0.00€ |
Andorra |
4.00€ |
4.00€ |
0.00€ |
0.00€ |
Baleares |
5,95€ |
5,95€ |
5,95€ |
0.00€ |
Ceuta & Melilla |
5,95€ |
5,95€ |
5,95€ |
0.00€ |
Canary Islands |
8.00€ |
8.00€ |
8.00€ |
0.00€ |
European Union |
x |
x |
x |
x |
Rest of Europe |
x |
x |
x |
x |
EEUU |
x |
x |
x |
x |
CANADA |
x |
x |
x |
x |
Rest of the world |
x |
x |
x |
x |
ParcelShop GLS 24H |
0 to 30 € |
30 to 60 € |
60 to 100€ |
100€ or more |
Galicia |
3.00€ |
0.00€ |
0.00€ |
0.00€ |
Peninsular Spain |
4.00€ |
4.00€ |
0.00€ |
0.00€ |
Portugal |
X |
X |
X |
X |
Andorra |
X |
X |
X |
X |
Baleares |
X |
X |
X |
X |
Ceuta & Melilla |
X |
X |
X |
X |
Canary Islands |
X |
X |
X |
X |
European Union |
x |
x |
x |
x |
Rest of Europe |
x |
x |
x |
x |
EEUU |
x |
x |
x |
x |
CANADA |
x |
x |
x |
x |
Rest of the world |
x |
x |
x |
x |
Standard at Home (Correos, GLS or UPS) |
0 to 30€ |
30 to 60€ |
60 to 100€ |
100€ or more |
Galicia |
5,95€ |
0.00€ |
0.00€ |
0.00€ |
Peninsular Spain |
5,95€ |
5,95€ |
5,95 |
0.00€ |
Portugal |
5,95€ |
5,95€ |
5,95 |
0.00€ |
Andorra |
5,95€ |
5,95€ |
5,95 |
0.00€ |
Baleares |
7,95€ |
7,95€ |
7,95€ |
0.00€ |
Ceuta & Melilla |
7,95€ |
7,95€ |
7,95€ |
0.00€ |
Canary Islands |
9,95€ |
9,95€ |
9,95€ |
0.00€ |
European Union |
9,95€ |
9,95€ |
9,95€ |
0.00€ |
Rest of Europe |
12.00€ |
12.00€ |
12.00€ |
0.00€ |
EEUU |
35.00€ |
35.00€ |
35.00€ |
35.00€ |
CANADA |
35.00€ |
35.00€ |
35.00€ |
35.00€ |
Rest of the world |
40.00€ |
40.00€ |
40.00€ |
40.00€ |
Shipping Bandua Products |
0 to 30 € |
30 to 60€ |
60 to 100€ |
100€ or more |
Galicia |
5,95€ |
0.00€ |
0.00€ |
0.00€ |
Peninsular Spain |
5,95€ |
5,95€ |
0.00€ |
0.00€ |
Portugal |
5,95€ |
5,95€ |
0.00€ |
0.00€ |
Andorra |
5,95€ |
5,95€ |
0.00€ |
0.00€ |
Baleares |
7,95€ |
7,95€ |
7,95€ |
0.00€ |
Ceuta & Melilla |
7,95€ |
7,95€ |
7,95€ |
0.00€ |
Canary Islands |
9,95€ |
9,95€ |
9,95€ |
0.00€ |
European Union |
9,95€ |
9,95€ |
9,95€ |
0.00€ |
Rest of Europe |
12.00€ |
12.00€ |
12.00€ |
0.00€ |
EEUU |
25.00€ |
25.00€ |
25.00€ |
0.00€ |
CANADA |
25.00€ |
25.00€ |
25.00€ |
0.00€ |
Rest of the world |
35.00€ |
35.00€ |
35.00€ |
0.00€ |
You can pick up your purchase at our facilities if you have selected it during the purchase process. We will notify you when your order is ready for collection.
The address for the collection is the following:
Bandua Wargames
Rúa Castelao 28 Baixo B
27001 – Lugo
If you have an unsent order, the website will automatically give you the option to combine the orders at no additional cost.